Insurance (Trust Wide)

Forward Education Trust carries Public & Employer Liability Insurance using the DFE RPA scheme with additional motor and mechanical insurance through Zurich Municipal Insurers.  Third parties and employees who believe that they have been injured through the fault of the academy should write to the main office address for the attention of The Legal Department, with details of their claim and they will be provided with the policy details.

Concerns and Complaints

We believe that our schools provide an excellent education and that school personnel work very hard to build positive relationships with all parents and others. However, we appreciate that on occasions there are misunderstandings, or differences of opinion. We are always keen to rectify concerns and will work hard to do so.

it is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure. Forward Education Trust takes concerns seriously and will make every effort to resolve the matter as quickly as possible.

A concern or complaint can be made in person, in writing or by telephone. They may also be made by a third party acting on behalf on a complainant, as long as they have appropriate consent to do so.

Where a concern relates to the provision of teaching and learning, concerns should be raised with the Headteacher. If the issue remains unresolved, the next step is to make a formal complaint.

Complainants should not approach individual Trustees or Local Academy Council members to raise concerns or complaints. They have no power to act on an individual basis and it may also prevent them from considering complaints at other stages of the procedure.

Complaints against school staff (except the Headteacher) should be made in the first instance, to the Headteacher via the school office using the appropriate email address as below. Please mark them as Private and Confidential and for the attention of ‘Headteacher of XXXX School’. For clarity, the current email addresses are:

  • Brays School - complaints@brays.fet.ac
  • Bridge School - complaints@bridge.fet.ac
  • Hallmoor School - complaints@hallmoor.fet.ac
  • High Point Academy - complaints@highpoint.fet.ac
  • Lea Hall Academy - complaints@leahall.fet.ac
  • Leycroft Academy - complaints@leycroft@fet.ac

Complaints that involve or are about the Headteacher should be addressed to the Chair of Local Academy Council, via the school office using the email addresses above.  Please mark them as Private and Confidential and for the attention of ‘Chair of Local Academy Council at XXXX School’.

Complaints that involve or are about the Central Trust should be addressed to the Trust CEO via email to complaints@fet.ac .  Please mark them as Private and Confidential and for the attention of ‘CEO at Forward Education Trust’.

Complaints that involve or are about the CEO should be addressed to the Chair of the Board of Trustees via email to complaints@fet.ac .  Please mark them as Private and Confidential and for the attention of ‘Chair of the Board of Trustees at Forward Education Trust’.

For further details, see the Trust and Schools Complaints Policy below.